Expectations
Sometime, hopefully in the near future, we want to give a detailed
idea about what FlameWorks is and is not about.
The web can make any size business look quite large and it seems our
site gives the appearance that we are much larger than we are in
real life. We do not want to deceive anyone. FlameWorks is
deliberately not a “mega” operation. It is not a surprise to us, it
is within the plan. The person that you meet in the showroom is the
same person who installs and services your unit. This, for most, is
a real benefit. We will do our best to make sure you have all the
information to make a good decision for you.
That said, FlameWorks is much LARGER than we look to the people who
pass by our showroom each day to and from work. We have two
showrooms on the premises and typically there are about 50 stoves
and fireplaces displayed, with many operational. There are shops
that are much bigger than ours, but VERY few with a broader
selection. As an independent dealer we can offer many choices and we
actively work with over 20 manufactures and can also get product
from other makers if needed.
We know of many hearth dealers who spend tens of thousands each year
on new displays, but because of the way the industry changes and is
set up, they still can only show a small percentage of what they
handle and the manufactures change quickly making elaborate displays
basically obsolete often twice or more per year.
Just ONE of our manufactures fireplaces can actually be configured
over a million different ways when you consider all the choices in
fronts, front trims, surrounds, mantels and cabinetry, controls,
options, etc..
The Andover front (one of 9) is the most chosen front for our
Mendota gas fireplaces and it alone can be configured 30 different
ways.
We try to be realistic about what you can expect as far as
performance and function. We are also honest about details relating
to fit and finish and do whatever we can to give you real
information about scheduling and availability.
FlameWorks is smaller by choice, mainly because we believe it serves
our customers better. The only way we foresee significant growth is
to duplicate this model with the same person following the job
through to completion and the accountability that that brings.
We hope to have a chance to serve you.
Terms and Conditions
Returned checks (non-sufficient funds) are subject to the bank rate charge back.
Returned items subject to 20% restocking charge. Items must be new, in original packaging.
Deposits on special order items are non refundable.
Credit card transactions for pellet sales are subject to a 2.5%
surcharge.